Shipping and Return Policy – Gedbra

Shipping and Return Policy

Shipping Policy
1.1. Shipping Methods
We offer various shipping methods for the delivery of products purchased through our website. The available shipping methods, associated costs, and estimated delivery times will be displayed during the checkout process. Please review the provided information before finalizing your purchase.

1.2. Order Processing
We strive to process and ship all orders promptly. Orders are usually processed within [X] business days from the date of purchase, excluding weekends and holidays. However, please note that during peak seasons or promotional periods, there may be slight delays in order processing.

1.3. Shipment Tracking
Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment.

1.4. Shipping Address
Please ensure that you provide us with accurate and complete shipping information. We are not responsible for any delays or non-delivery of orders caused by incorrect or insufficient address details provided by the customer.

1.5. International Shipping
For international shipments, additional customs fees, taxes, and duties may apply upon arrival in your country. These charges are the responsibility of the recipient and are beyond our control. Please check with your local customs office for more information regarding customs fees and regulations.

Return Policy
2.1. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a [X]-day return and exchange policy. To be eligible for a return or exchange, the following conditions must be met:

The item must be unused, in its original condition, and in its original packaging.
The return/exchange request must be initiated within [X] days from the date of delivery.
Certain products, such as perishable goods, personalized items, or digital downloads, may not be eligible for return or exchange. Please check the product description or contact our customer support for more information.
2.2. Return Process
To initiate a return or exchange, please contact our customer support team with your order details and the reason for the return/exchange. Our team will guide you through the return process, provide you with a return authorization if applicable, and address any queries or concerns you may have.

2.3. Return Shipping
Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We are not liable for any damage or loss that occurs during the return shipment.

2.4. Refunds and Store Credits
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund or exchange. If approved, refunds will be processed in the original form of payment used during the purchase. In some cases, store credits may be issued instead of a refund.

2.5. Non-Refundable Items
Certain items may be non-refundable, including but not limited to:

Products marked as "Final Sale" or "Non-Returnable"
Perishable goods
Personalized or custom-made items
Downloadable digital products
Please note that this Return Policy is applicable only to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective return policies.

By placing an order with us, you acknowledge that you have read, understood, and agree to comply with our Shipping and Return Policy.

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